Active date: 26 April 2020
2. Acknowledgement and acceptance of terms
4. What we own
All materials on the Site and the Site itself, including text, graphics, photographs, trademarks, logos, music, videos, artwork and associated documentation (collectively, the ‘Content’), including but not limited to the design, structure, arrangement, and ‘look and feel’ of such Content, is owned by or licensed to us and is protected by copyright, trademark and other intellectual property rights and laws.
Except as expressly provided in this Agreement, no part of the Site and no Content may be copied, reproduced, sold, republished, transmitted, displayed, reposted, or otherwise distributed for public or commercial purposes.
5. Third-party content
We may provide links to third-party websites. We do not recommend or endorse the content of any third-party website. We are not responsible for the content of linked third-party websites and we do not make any representations or warranties regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such websites. You expressly release us from any and all liability arising from your use of any third-party website.
Our relationship to you
A ‘User’ is an individual providing us with personal data via our Site, such as by signing up to our email communications or submitting enquiries to us on our Site form. Alex Croucher (fluid38.com – Fluid38 Coaching) is in a ‘data controller’ relationship with Users.
A ‘Client’ is a specific type of User that has engaged us to act as an agent (or as a ‘Data Processor’) by obtaining our Services. is in a ‘data processor’ relationship with Clients. Alex Croucher (fluid38.com – Fluid38 Coaching) does not conduct this type of relationship through the Site.
Collection of personal information
Alex Croucher (fluid38.com – Fluid38 Coaching) collects various types of Personal Information about you while you are using the Site. Information that is anonymised or aggregated in not ‘Personal Information’.
We collect the following types of Personal Information:
- Registration data – first name and email address
- Online identifier – geolocation/tracking details, browser fingerprint, OS, browser name and version, IP addresses
- Interaction data – collected via cookies. Please see section – Cookies for more information
Purposes of processing
We collect such Personal Information for the following purposes:
- To provide customer service – when you contact us through the Site we process your Personal Information to respond to your questions and feedback. Without processing your Personal Information for such purposes, we cannot respond to your requests.
- To engage in marketing activities – when you give your specific consent by subscribing to our email newsletter, we may send you marketing communications about our services from time to time. These will be sent by email only. We may use interaction data to provide you with targeted marketing communications. You can opt out of marketing communications at any time.
- To create aggregated statistical data – for example total number of site visitors, traffic and demographic patterns.
- To comply with applicable laws and regulations.
Third party recipients
Fluid38.com uses third party service providers to store and process your Personal Information. Your Personal Information is passed to and stored by these third party providers securely. Alex Croucher (fluid38.com – Fluid38 Coaching) currently uses the following third party providers:
Service provided – Site platform
Service provided – Email and site analytics
Service provided – Marketing platform
Service provided – Video Meetings
Service provided – Flie Storage
We are committed to keeping your Personal Information secure. We limit our storage of your Personal Information to the amount of time necessary to fulfil the purposes for which we collected it. Contact information collected for marketing purposes is retained on an ongoing basis until you unsubscribe from our marketing communications. Thereafter we will add your contact information to our suppression list indefinitely to respect your unsubscribe request.
Direct marketing includes any communications to you that are only based on advertising and promoting our services. We will only contact Users by email based on their specific consent. If you do not want us to use your Personal Information in this way, or to pass your Personal Information on to third parties to be processed and stored for marketing purposes, please click the unsubscribe link in your emails or contact us at Info@Fluid38.com.
Google Analytics – to help us measure Site traffic and usage trends.
You can access all the relevant information about Google Analytics and how to opt-out using these links:
Mailchimp – to help us with marketing our services to Users who have given us consent to do so.
Mailchimp uses web beacons and cookies to measure the performance of the emails we send to subscribers.
You can access all the relevant information about Mailchimp and how to opt-out using these links:
In relation to your Personal Information under applicable law you have the right to:
- withdraw consent
- access and correction
- be forgotten
- enjoy data portability
- restrict or object to processing
- notification of erasure, rectification and restriction to third parties
If you want to access, correct, amend or delete any personal information we have about you, please contact us at info@Fluid38.com
You agree to indemnify and hold Alex Croucher (fluid38.com – Fluid38 Coaching) harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the Site.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Alex Croucher (fluid38.com -Fluid38 Coaching), be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Site.
To the maximum extent permitted by applicable law, Alex Croucher (fluid38.com – Fluid38 Coaching) assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; and (ii) any unauthorised access to or use of our secure servers and/or any and all personal information stored.
Amendments and changes to the agreement
10. Dispute Resolution
If you have any questions regarding this Agreement or about the privacy practices of Alex Croucher (FLUID38 Coaching), please contact us by email at info@Fluid38.com or Call 07850410734